Frequently Asked Questions

About Wiggleby

Who is Wiggleby?

Wiggleby is a minority woman-owned, service-disabled veteran-owned small business founded by Lasandra Sutherland. Read our story on the About page.

What do you sell?

Everyday essentials for dogs and cats: beds, toys, feeding accessories, carriers and travel gear, and care products. Check each product page for the intended pet, available sizes and product details.

Shipping

Where do you ship?

We ship to addresses in the United States.

How much does shipping cost?

For most items, shipping is $8.00 for Standard, and Standard shipping is free on orders of $35 or more. A few items ship directly from partner suppliers and show their own shipping rate at checkout. Your exact shipping cost is always shown at checkout before you pay.

How long will my order take?

Orders are usually processed within 24 to 72 hours. Most orders arrive in 3 to 14 days. Delivery time depends on where your order ships from. Some items ship from overseas. See our Shipping Policy for details.

How do I track my order?

When your order ships, you'll get a shipping confirmation email with a tracking link. You can also visit our Track Your Order page. Can't find the email? Contact us with your order number and we'll help.

Returns and refunds

Can I return an item?

Yes. Items can be returned within 30 days of delivery if they are unused, in their original packaging and in the same condition you received them. Please contact us before sending anything back so we can give you return instructions.

Is anything non-returnable?

Perishable goods (such as treats and food), customized or personalized items, and items marked "Final Sale" can't be returned.

When will I get my refund?

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 7 to 10 business days. Shipping costs aren't refundable unless the return is due to our error, such as a wrong or defective item.

What if my order arrives damaged or wrong?

Contact us right away. We may ask for a photo, and we'll send a replacement at no extra cost. Full details are in our Refund Policy.

Orders and payment

Is checkout secure?

Yes. Checkout is powered by Shopify, and the payment methods we accept are shown at checkout.

Contact

How do I reach you?

Email wiggleby1532@gmail.com or use the form on our Contact page. Please include your order number if you have one.